App Support & FAQs

We totally understand that you may have purchased one of our apps and it not meet your needs… or that you got in an app purchase and forgot it was renewing.

You purchase was from either the Apple App Store or Google Play (not us directly) – which is where you would manage your subscriptions and request refunds.

Refunds are subject to whatever the terms are of the store you purchased via.

Coverage? displays layers for each carrier. We’ve selected colors for each carrier that best matches their branding, and the darker the color indicates faster/newer coverage. You bring up a legend in the app’s info screen (top left hand corner).

For the three major US carriers, the layers include 5G mmW & 5G mid-band (HD subscription only), 5G NW, LTE and roaming. As of May 2022, we no longer display 3G as the carriers will have this phased out by year end. Sprint has also be removed in Summer 2022.

• Verizon – Displayed in shades of Red.  ‘Extended LTE’ is shown as a duller red in the LTE layer.
• AT&T – Displayed in shades of Blue.
• T-Mobile – Displayed in shades of pink/purple. Extended LTE is included in a darker purple layer on the LTE layers

• US Cellular  – Displayed in shades of orange, it includes their native 5G NW, LTE and roaming coverage.
• Bell, Rogers & Telus (Canadian Carriers) – These optional carriers available by in-app purchase display the LTE coverage map for each. Purchasing this option is a one-time lifetime access to the Canadian carrier maps.

Updating Coverage? maps is a very labor intensive process that takes a lot of time and bandwidth. Even with them now being provided by Ookla.

By the very nature of our apps, the updates will always be a bit out of date by the time they reach your device.

Ookla pushes new maps to us every quarter, which we push as in-app updates for HD Map subscribers ASAP.  We release new standard map updates via app updates as needed (generally 2-3 times a year.)

Coverage? Lite is essentially a free iOS trial of Coverage? – it allows you to use the full app with standard definition overlayable maps for a few sessions to check it out, before forcing you to pick a single carrier to continue for free.

Or, you can upgrade to the full versions in-app. Coverage? was originally launched long before in-app purchases were a feature, and originally we had LTE Finder as our free demo version – which Coverage? Lite replaces.

Coverage? for Android starts out as a free trial, with in app upgrades to the full versions.

What makes our maps unique from apps like Rootmetrics  and Open Signal is they’re based on the carrier’s own maps. We cover the entire country, not just markets with an active user base submitting coverage reports.

For more how Coverage? can play a role in planning your travels around connectivity, refer to our guide: Travel Planning Around Connectivity.

Any new coverage that carriers have added will be picked up in the next update of Coverage? (providing the carrier’s themselves have updated their maps).

If you spot new coverage – enjoy!  It’s always awesome to find the unexpected, isn’t it?

All of our maps are derived from the carrier’s own maps at our last update. We can only report what they themselves report. And especially during a rapid roll out of a new technology – the carriers are turning on new services faster than even their own maps can keep up.

If you’re receiving different coverage than the app indications, here are the possible reasons why:

1. The carrier just recently turned the service on in your area, and they haven’t even updated their own maps yet. We typically find it can take the carriers several weeks to update their own maps, ever after making a press release that they’ve turned on new service. We update based off of what is reported on their maps, not what they have announced.
2. The carrier has updated their map, but it’s not yet reflected in our quarterly updated maps. It’s inevitable that as soon as we submit an update, a carrier updates their maps. Don’t worry, our next update will automatically capture the changes. We just simply can’t process an update every time  a carrier switches on a new tower.
3. Carrier maps do not guarantee the coverage you’ll actually get – which can be impacted by your device, signal strength, surrounding buildings & geography, weather, your specific plan and tower load.

Please keep in mind, Coverage? is not intended to report the actual coverage received at a location – there are many other apps out there that take user submitted reports (we like the Sensorly app ourselves). However, these are generally only useful in populated areas with an active user base – not everywhere. We created Coverage? to give us an idea if our next travel destination or route has a chance of having signal.

Other US Carriers:

Frequent travelers are our target audience, so we focus on the major carriers.

Also keep in mind that many wireless carriers are actually MVNO’s who are re-branding bandwidth from one of the bigger carriers . Check this Wikipedia article for a listing of what networks various MVNOs use, which can better able to you to use Coverage? to find where you are covered with each.

Other Countries:

In June 2020 we were able to obtain maps for the three Canadian carriers, which is now available as an in-app purchase.

We are keeping an eye out for options to do the same with Mexico in the future.

The infrastructure of Coverage? could easily accommodate other geographic regions as separate apps. However there is extensive research to be done to determine each country’s primary carriers and how to capture their map data to be overlayed within the Coverage? model.  This is a lot of labor intensive work that we just simply don’t have the time or funding for ourselves.

The public domain source of our data is from the Protected Area Database (PAD-US 2.0) of the U.S. Geological Survey.

Please note, the USGS PAD-US database contains the “most up-to-date aggregation of Federal lands and waters” available, but this database is still evolving and some locations may not be listed and others may not have precisely accurate boundaries. Resolution across the nation may vary. And always remember – there may be private unmapped inholdings within any public lands – so always pay attention to local signage, indications, and information. 

US Public Lands is not specifically a boondocking location app. It simply shows the boundaries of US Public Lands.

After finding where the boundaries are, and which department owns the land – you’ll need to further your research as to what activities are permissible and what permits might apply.  There are links provided to each departments website on the Settings page to assist you finding this information.

For finding specific camping locations, you may want to utilize other resources such as FreeCampsites.Net or Campendium.com  or many of the other boondocking resources out there.

These are actual US Federally held lands. In some locations, public lands were divided up in squares, creating the checkerboard patterns. And the water off the California is a BLM Monument called the CA Coastal National Monument.

Yes! If you click on the ‘Gears’ button in the upper right hand corner you will be taken to the Settings screen (or pull down on iPad). The colored toggle buttons are color coded to match their map layers.

The USGS PAD-US database contains the “most up-to-date aggregation of Federal lands and waters” available, but this database is still evolving and some locations may not be listed and others may not have precisely accurate boundaries. Resolution across the nation may vary. And always remember – there may be private unmapped inholdings within any public lands – so always pay attention to local signage, indications, and information. 

Our maps are provided by the public domain the Protected Area Database (PAD-US) of the U.S. Geological Survey 

Any inaccuracies should be reported to them.. not us. We’re just the messenger. Thanks!

As always, you should always continue your research by consulting other resources as well. US Public Lands should only be used as a general reference point.

We intend to update State Lines annually.

We have to manually research each piece of information in State Lines and enter it ourselves – it’s not an automated process.

We strive to find the right balance between the expended effort and the benefit of having as up-to-date information as possible. After all, we depend on these apps in our own life – so it’s in our best interest to keep them updated. Rest assured, we’re on top of it.

We always welcome suggestions for laws or regulations you’d like to see tracked in State Lines. We try to keep the content of the app focused on laws that impact travelers as they cross State Lines. If you have an idea, write and let us know (stateliness@technomadia.com).  If you know of a public domain source for the data, please also include that.

We no longer track gun carry laws. We found this to be very complex topic, and not well suited to the short summarization format of State Lines.

We’ve heard great things about the Legal Heat app, which seems to be very comprehensive and written by gun enthusiast attorneys. We’ll let the experts concentrate on this one.

Basically, no.

Our apps started as a side hobby and then we had to partner with an app developer to keep them maintained while we focus on our core business (the Mobile Internet Resource Center.)

If you have an app idea that could fit within the model of one of our existing apps – be in touch.  All of our apps are designed to be used for different purposes.  We’re always interested in ways to partner using our existing technology. But developing new technology? Probably not a fit for us.